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Hey Yo-Yo, We Finance: About the Merchant

With the number of radio ad spots blasting your ear drums, heavily promoting various car dealerships across the valley you would think that they are literally giving away money to buy them. Don't worry about your credit purports one of the most prominent advertisers. The same advertiser is even telling you they will even provide financing for a third party deal. You find the car, they will finance it.

Of course those who have been around know these dealerships pray on the uninformed, and the desperate. Buy-Here Pay-Here lot's have been around for generations, when they became the cesspools they typically are nowadays I don't know. Maybe they have always been that way but I tend to think that most dealerships of old were generally honest businessmen.

A practice recently making headlines is called yo-yo financing, where a dealership sends a buyer home thinking they have financed the car at a specific rate only to find out a day or so later that it's not the case. The dealership calls the customer to come in and sign a new contract at a higher interest rate. I guess they could technically find a customer a better rate but I couldn't find any recorded instance of someone who had their late lowered no, they increase the rate.

This illegal practice is pretty widespread in Utah, and it is very likely that it occurs as often elsewhere. Tent sales make a great lure, live radio broadcasts, colorful mailers with a free-giveaway attached and heavy advance promotion literally drive these customers in.

The dealers stay open late because that is the best time to convince you to sign and drive. A tip I was given many years ago holds true today. “Never buy a car at night”.

What about buying a car that doesn't even make it off the lot, or shouldn't have been driven off the lot? That's what happened to Ruth Webb's daughter from Logan. Her daughter purchased a vehicle from Duffy's Auto Sales on State Street in South Salt Lake.

Before driving the car off the lot, she says the 'check engine light' came on. She went back inside, and the salesman came out an opened the hood, then tightened the gas cap and told her that was the issue.

Ms. Webb and her brother drove the car home, and the next morning the light was back on. She took it to her local mechanic that said to have Auto Zone pull the repair diagnostic codes. The codes check list came back showing repair codes relating to a transmission issue.

After contacting Duffy's about knowingly selling a car that had diagnostic issues, Mrs. Webb says they refused to do anything leaving her daughter with a repair bill close to 2/3 of the cars value.

Mrs. Webb as shown in the accompanying picture said "Even the emissions and safety report they sent with the license plates shows that the transmission issue was known by Duffy's".

SLFP contacted Duffy’s Auto Sales owner Bruce who hung-up twice without making any statement either defending or, denying the complaint.

A check of the BBB report for Duffy’s Auto Sales comes back with an ‘F’ rating, and many of the other online review sites also report a negative experience for Duffy’s Auto Sales customers.

It makes sense to checkout the ratings of a potential dealership beforehand, it may save you from a bad experience with such a substantial purchase as a vehicle. A quick search of customer reviews isn't difficult to obtain. Asking trusted friends and family for who they recommend is also good-advice, and a good place to start your vehicle search.

More Details

Sources

BBB: http://www.bbb.org/utah/business-reviews/auto-dealers-used-cars/duffys-auto-sales-in-salt-lake-city-ut-2002775

+Nick J. West

 

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